Frequently Asked Questions

  1. What is a band?
  2. How can I express an interest in a property?
  3. What kind of properties can I express an interest for?
  4. When should I place my expression of interest?
  5. How can I find out about the expressions of interest I have made?
  6. Will priority/preference be given to people with a connection to Salford?
  7. Will my personal information be passed to other landlords?
  8. Will I keep my existing tenancy rights?
  9. If I have an anti-social behaviour order or criminal conviction that's spent, how will I be treated?
  10. Are private rented homes included in the scheme?
  11. What happens if I have a change in circumstances e.g. my child becomes 18 years old?
  12. What if I require additional assistance with my membership?
  13. What are SMS services?
  14. What is mutual exchange?
  15. If I am expecting a baby, how will this affect my application?
  16. How do I contact Salford Home Search?
  1. What is a band?

    A band is a way of identifying people by housing circumstances and needs.

    Band ARegeneration members
    Band BStatutory homeless members
    Band CGeneral housing need members resident in Salford
    Band MAssessed medical need members

    A percentage of properties are also placed into the bands, which changes from time to time based on housing demand and available properties.

  2. How can I express an interest in a property?

    You can express your interest in a property either online, texting, visiting our Salford Home Search office or by telephone.

  3. What kind of properties can I express an interest for?

    You can express an interest in any property; however preference will be given to Members who are in the same band as the property and whose requirements match the property type and size.

  4. When should I place my expression of interest?

    You can express your interest between 10am Wednesday to midnight the following Sunday. You can do this a maximum of three times per week, but only once per property.

  5. How can I find out about the expressions of interest I have made?

    Successful Members will be contacted by the property landlord and given the chance to view the property. You will be able to see your final position in your expression of interest history on the web.

  6. Will priority/preference be given to people with a connection to Salford?

    Yes, a local connection to Salford is:

    • you have lived in settled or permanent accommodation in Salford for six months out of the last 12 months
    • you are permanently employed in Salford
    • you have a close family member (parents, children or brother/sister) living in Salford now, and has done so for at least five years
    • you are statutory homeless and Salford City Council has a legal duty to help

    You must meet one of the above criteria to be given local connection.

  7. Will my personal information be passed to other landlords?

    By joining Salford Home Search you automatically give consent for us to share information with them, unless you ask us not to. Information about you will be sent if you express an interest in one of their properties.

  8. Will I keep my existing tenancy rights?

    Your new landlord will advise you of your new rights before you are asked to accept a property. You should check with the new landlord about any particular tenancy rights that you may be concerned with.

  9. If I have an anti-social Behaviour order or criminal conviction that's spent, how will I be treated?

    The policy regarding anti-social Behaviour is in the interests of encouraging sustainable communities. Members may be excluded from the statutory register but each Member will be considered individually following a thorough investigation. Members will have the right to appeal such a decision and will be treated equally with other Members.

  10. Are private rented homes included in the scheme?

    Yes. If you are interested in a private rented home, help maybe available to pay a deposit if you qualify through the Rental Bond Scheme.

  11. What happens if I have a change in circumstances e.g. my child becomes 18 years old?

    You must contact us by logging on to www.salfordhomesearch.co.uk, visit the Salford Home Search office or by telephone. You must tell us of any change in circumstances as soon as possible, this may alter your band or increase your housing needs, failure to do so may result in your Membership being cancelled or any offers of properties being withdrawn.

  12. What if I require additional assistance with my membership?

    If you are over 55, specialist help maybe available from our Housing Choice service.

  13. What are SMS services?

    Text notifications are used for us to let you know if a property you have expressed interest in is removed from a property cycle before it ends and you are in the top 10 ranking.

    SMS services also allow you to place expressions of interest and withdraw them using your mobile by sending us an SMS message.

    We will hold your number in confidence, and never sell your number to a third party and we will never use your number for marketing or advertising purposes.

  14. What is mutual exchange?

    The mutual exchange register is an innovative way of finding a new home where you can swap homes with another social tenant. Please see the Mutual exchange information leaflet (PDF document) provided in the leaflet library for more information.

  15. If I am expecting a baby, how will this affect my application?

    When you have proof of your pregnancy provide this to any of the partner offices to add the unborn baby to your application. Once this has been provided and added to your application, 12 weeks before the baby is due is when this will take effect to your application.

  16. How do I contact Salford Home Search?

    Visit our contact page for more information.

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